Prequalification Tender: IT Enabled Call Centre & Field Monitoring Services

The Special Monitoring Unit (I&C) Wing, S&GAD, invites applications for prequalification for the "Procurement of IT Enabled Call Centre Operations and Field Monitoring Services for Citizen Feedback and Verification." This government tender seeks a qualified service provider to establish and manage a comprehensive system for gathering citizen feedback and conducting field verification activities. This is a key procurement opportunity for organizations specializing in IT-enabled call center solutions, field monitoring, and data collection within the government sector. Services required include call center operation, field monitoring using IT tools, data analysis, and reporting. Published August 7, 2025, with a closing date of August 25, 2025. Interested parties are encouraged to review the complete tender documents for detailed requirements and submission guidelines. This is a valuable opportunity to secure a significant government contract within the services sector.